Warranties

Due to the ongoing Covid19 situation, The Elite Group is currently operating a minimal staff, only performing activities deemed essential by the California Association of Realtors. As such, our Claims Department is temporarily closed. We appreciate your patience during this unique and trying time.

At the Elite Group
Inspection Professionals

we are dedicated to creating a 5 star experience. If you feel an item may have been overlooked during our inspection feel free to review the Home guarantee section below. Simply fill out a claim form and a representative will be in communication to help navigate you through our claims.

Limited Warranties Explained:

With each full home inspection that The Elite Group performs the buyer is provided a 90-Day guarantee for major mechanical and structural items that are in working condition from today’s inspection. We also offer a guarantee on the underground water and waste lines as well as a guarantee on any new visible mold after the inspection. We also provide a 5 year roof guarantee for roof leak coverage for anything not noted on the inspection report. The final guarantee that comes with each inspection is our 1 year Structural guarantee on the home. You will get an email in 7 days will all the guarantee info!

Here is an overview of the warranties that you can review each one as they are pretty simple and easy to understand! The warranties are something that are offered with each full home inspection or would not be offered at all. (You can remove the SewerGard from a condo inspection and the app lets you do this inside the “Revise Appt” section of the client)

90-Day guarantee – covers specific mechanical and structural items that occur after your full home inspection. The guarantee is valid 90 days from the inspection or 22 days from closing, whichever comes later. To make a claim the home buyer would get a repair estimate from a licensed contractor that has the cause of failure stated as well as parts and labor broken down and submit the claim online here.

SewerGard– covers issues that may occur with your sewer/septic line or the water supply line after the full home inspection. SewerGard is valid for 90 days from the date of inspection or 22 days from closing, whichever comes later. If there was a sewer scope performed with the real estate transaction then the guarantee is good for 12 months from the inspection date. To make a claim the home buyer would get a repair estimate from a licensed contractor that has the cause of failure stated as well as parts and labor broken down and submit the claim online here.

MoldSafe – covers mold remediation for new visible mold following your full home inspection. Your MoldSafe policy is valid for 90 days following the home inspection or 22 days from closing, whichever comes later. To make a claim the home buyer would get a repair estimate from a licensed contractor that has the cause of failure stated as well as parts and labor broken down and submit the claim online here.

5 Year Platinum Roof guarantee – covers roof leaks that arise following your full home inspection. 5 Year Platinum Roof guarantee is valid for 5 years from the date of the full home inspection. To make a claim the home buyer would get a repair estimate from a licensed contractor that has the cause of failure stated as well as parts and labor broken down and submit the claim online here.

Termite Protection Plan – The RWS Termite Protection Plan is offered by Residential guarantee Services, Inc., in cooperation with your Home Inspector. For a period of 6 months following the inspection, RWS will cover the cost to treat for new termite and carpenter ant infestations in accordance with this policy. To make a claim the home buyer would get a repair estimate from a licensed contractor that has the cause of failure stated as well as parts and labor broken down and submit the claim online here.

Radon Protection Plan – The RWS Radon Protection Plan is offered by Residential guarantee Services, Inc., in cooperation with your qualified radon test provider. This plan is only valid if your radon test provider is currently enrolled in the plan. If an active mitigation system is installed in your home at the time of the home inspection and the results come back under 4.0 PCi/L, this policy is offered for a period of 1 year following the full home inspection. Otherwise, this policy is offered for a period of 120 days following the full home inspection, or 22 days after closing, whichever comes later. To make a claim the home buyer would get a repair estimate from a licensed contractor that has the cause of failure stated as well as parts and labor broken down and submit the claim online here.

NXT Structural guarantee– This is a 12 month structural guarantee that covers major structural items in the home for failures after the inspection. The guarantee covers up to $100,000 in repairs per property. To make a claim the home buyer would get a repair estimate from a licensed contractor that has the cause of failure stated as well as parts and labor broken down and submit the claim online here.

Here’s How We Process all the claims:

Exactly 90 days from the date of home inspection, you must submit all the claims for alleged deficiencies.
Submit your claim at the elite office at 866-341-3568 or by following.
You must be able to provide summary for the alleged deficiency. The documentation should also have photographs of the alleged deficiency.
All the necessary documentation should be received within 30 days of the submission of the claim.
We have a policy of processing the claims only when we’ve received all the necessary information from the client
You need to allow 10 days for all the checks to get processed.

Excluded Items:

The ELITE Inspection Home guarantee does not cover the following:

Commercial properties; multi-family dwellings (over 4 units), Common Areas as defined under California Civil Code Sections 1351 et seq., and any dwelling unit systems or components located in common areas;
Deficiencies related to items, systems and components that were excluded from the home inspection, as identified in the Designated Standards, the inspection report, inspection disclaimers or the inspection agreement;
Any item, system or component that was not readily available or not accessible to be inspected by the inspector; (for example, because the item, system or component needed to be operating in order to be inspected and it was shut down or otherwise inoperable at the time of the inspection, or because connecting piping, wiring and/or components were not readily accessible and visible at the time of the inspection);
Any systems, areas, equipment or components of systems where the Inspector marked the area as having limited access or limited visibility of said system, equipment or component (example 1: tile roofs, second story roofs, high roof areas, wet roofs may receive a limited to no view at all of these areas and must be further evaluated by a licensed roofer for full disclosure) (example 2: internal areas of heaters, water heaters, gas thermocouple devices, gas leaks of any kind in any location, any and all supply valves, etc. are not viewed or tested during the inspection) claims deficiencies in these areas will be denied if there is no proof of further evaluation after the home inspection and prior to release of inspection contingencies.
Any defects or deficiencies found behind the finished wall/ceiling/floor materials that was not readily visible during the inspection. Shower pan leaks, internal wall/ceiling/floor/slab leaks are not covered. Wiring or wire connections concealed within walls, floors, ceilings or otherwise hidden by items such as insulation, etc. are not covered.
Any system or component installed or method utilized to control or remove suspected hazardous substances; Public or private waste disposal systems; Stoppage of water regardless of the reason;
Any consequential or incidental damages; water damage and drywall replacement is NOT covered in any way, shape or form. This includes new mold growth or the discovery of mold within walls, behind baseboards, etc.;
Any alleged deficiency that is presented for coverage because it relates to a system or component that is not in compliance with codes, regulations, ordinances and/or manufacturer installation specifications; simply and clearly stated; The inspector does not inspect items for building code compliance, municipal codes/requirements and does not verify installation to manufacturer specifications.
Failure of items, systems or components after the inspection is performed;
Any claims that do not meet the deadlines for claims processing described above;
Any additional services such radon tests, mold tests, or any other service provided by the inspector in addition to the home inspection (or any fees for such services).
Anything caused by natural acts or disasters such as (but not limited to): floods, landslides, excessive or abnormal rain/hail/sleet/snow, excessive or abnormal wind, earthquakes, sinkholes, etc.
Anything related to Asbestos, Lead-based paint, wood-destroying organisms (including mildew, mold, fungus growth, Poria, etc.), and Mold growth in ventilated spaces (i.e., Attics and/or foundation crawl spaces) is not covered.
Anything caused by recalled equipment or materials affected by any class action lawsuit.

Not an Insurance Policy, Service Contract, or Home guarantee and is fully funded by The Elite Group:

The intent and purpose of the ELITE Inspection Guarantees is not to provide insurance coverage of any kind. It is not a contract where one undertakes to indemnify another or pay a specified amount upon determinable contingencies. It is not a contract or agreement by which ELITE or the ELITE Claims Administrator, for consideration or not, promises to pay the Client upon the failure, destruction, loss or injury of something in which the Client has a pecuniary interest, or in consideration of a price paid, adequate to the risk, becomes security to the Client against loss by certain specified risks or to grant indemnity or security against loss for a consideration. Coverage is not predicated on the happening of any fortuitous event, any contemplated future occurrence or event, or any agreement by ELITE or the ELITE Claims Administrator to indemnify the Client against loss or damage to any system or component of the inspected property. The ELITE Inspection Guarantees are not insurance of the risk that any inspected system or component will remain free from defect for any period of time. Coverage Limit: The ELITE Inspection Guarantee will pay approved claims for Deficiencies as described above, up to the amount of the home inspection fee, but not to exceed $650 (the “Coverage Limit”). Once the Coverage Limit is exhausted, no further coverage for any discovered Deficiencies will be afforded by the Guarantee. Claim Assistance: 1-866-341-3568 or to file a claim online go to customer support.

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